Program Manager II
Catholic Relief Services
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About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States.

CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality.

CRS' relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary :

Within the framework of the Catholic Church's Share the Journey Campaign on Migration and CRS's Agency broader campaign to support migrants and refugees, you will provide leadership and a compelling vision for this exciting project in the West Africa region.

You will manage and provide technical oversight of the implementation of this innovative project, which provides a critical foundation for CRS's approach to irregular migration in West Africa.

Your ability to provide strategic leadership and direction for this project, and to motivate teams in various countries will be critical.

Your understanding and appreciation of the complexity of migration in West Africa will be an important component of your success in this role.

Your interest and passion for migrants in West Africa and throughout the world will help further develop and refine CRS's migrant-centered, protection-based approach to this complex, multi-faceted issue.

Your project management and business development skills, and your strong internal and external relationship management skills and experience working in partnership with multiple organizations, especially the Catholic Church, will be critical factors to your success.

Strong knowledge of MEAL processes and innovative ICT4D solutions will ensure that the region delivers high-quality programming and continuously works towards improving the impact and demonstrating results of this multi-country project.

Job Responsibilities :

Program Management

  • Provide oversight to ensure on-time project implementation and strong budget management, operations, and high-quality reporting and documentation of learning for this multi-year, multi-country project across five countries.
  • Ensure timely and appropriate project expenditures in line with financial plans and efficient use and stewardship of project material sources.
  • Ensure the development a high-quality MEAL system, with an eye for opportunities to innovatively use ICT4D and other platforms to ensure that project objectives are met.
  • Program Quality

  • Ensure technical coordination and oversight to ensure project approaches and implementation meet CRS's highest quality standards
  • Engage technical assistance and capacity strengthening activities as needed for staff and partner organizations to enhance program quality and impact
  • Review new literature, policy briefs, and memos on migration in the region and more widely to ensure the project remains responsive to constantly changing trends.
  • Lead the development and implementation of a clear and compelling learning agenda the importance of which cannot be overstated for this project.
  • Identify opportunities for learning, research and publications on the topic of migration. Facilitate the dissemination of promising practices and lessons learned to contribute to greater Agency learning and impact in the area of migration.
  • Ensure integration of innovations and best practices.

    Business Development

  • Actively identify and support the pursuit of opportunities for new funding to ensure growth of external funding to support this project, and the wider WARO migration portfolio in line with agency and regional strategic priorities.
  • As needed, provide technical design support and / or leadership for future proposals that address the issue of irregular migration, ensuring quality and alignment with CRS's emerging approach.
  • Leadership & Supervision

  • Provide overall leadership and vision for all aspects of the project for immediate project team, as well as other interested CRS stakeholders
  • Effectively manage, provide oversight and motivation for a multi-country team of partially and fully dedicated staff in various locations.
  • Manage team dynamics and staff well-being through coaching and regular check-ins and strong communication.

    Representation & Relationship Management

  • Serve as the primary point of contact for the project to regional level and US stakeholders as appropriate, including the Catholic Church, Catholic Charities, the Caritas network, the International Organization of Migration and other major stakeholders (UNHCR, Ministries of Foreign Affairs, INGOs).
  • Serve as the internal facing representative for the project, both within the CRS West Africa region, and more importantly across CRS regions and departments, and with various technical and other stakeholders at CRS.
  • Serve as the external facing representative for the project, cultivating partner and donor relationships and opportunities to present and market project results in order to leverage external donor investment in the project.
  • Typical Background, Experience & Requirements :

    Education and Experience

  • Master's Degree in International Development, International Relations or in a migration related field is required. Additional experience may substitute for some education.
  • Minimum of 5 years' experience in relevant field-based project management position required, with preferably at least 2-3 years working in the field of migration.
  • Experience in managing moderately complex projects preferably with an international NGO.
  • Strong experience working in partnership with multiple stakeholders such as the Catholic Church partners including Caritas and VIS networks.
  • Proven abilities to manage complex relationships with various stakeholders and to advance interests and find compromise through diplomatic approaches and communication
  • Strong experience in project grants management, including project design, preferably for grants from multiple public donors, including USAID.
  • Demonstrated business development skills and ability to write high quality technical proposals.
  • MEAL skills and experience with ICT4D required.
  • Staff management experience and abilities that are conducive to a learning environment.
  • Familiarity with SBC approaches
  • Familiarity / comfort with social media
  • Must be comfortable speaking in public and representing CRS in high level community meetings.
  • Personal Skills

  • Strong creativity and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions
  • Strong relationship management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
  • Excellent presentation and facilitation skills
  • Proactive, resourceful, solutions-oriented and results-oriented
  • Required / Desired Foreign Language

  • Fluency in written and spoken English
  • Strong fluency in spoken French
  • Travel Required : Between 25%-50% regional travel

    Key Working Relationships :

    Supervisory : 2-3 direct reports, to be determined.

  • Internal : CRS Country Program staff in Niger, Mali, Senegal, Gambia, and Ghana; WARO Deputy Regional Director and Regional Technical Advisors;
  • CRS HQ technical staff and CRS HQ staff in US Operations

  • External : Various Catholic Church structures / entities; international organizations such as IOM and UNCHR; International NGOs;
  • US-based stakeholders; others to be determined.

    Agency-wide Competencies (for all CRS Staff)

    These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship
  • What we offer

    CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

    Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas.

    We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.

    CRS' processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

    Disclaimer : This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

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