Background Medic Mobile designs, delivers and supports world-class software for health workers who provide care in the hardest-to-reach communities.
Our software is free, open-source, and deployed at scale in the last mile of healthcare. Evidence-based workflows come together in the software to support health workers and families, helping to ensure safe deliveries, track outbreaks, treat illnesses at the doorstep, communicate about emergencies, and more.
We envision a more just world in which health workers are supported as they provide care for their neighbors, universal health coverage is a reality, and health is secured as a human right.
The Community Health Toolkit now supports more health workers than ever before, with a total of 26,208 health workers using the tools by end of Q2 of 2019.
Medic Mobile and its partners equipped 1,139 new health workers in Q2 of 2019 alone and delivered updated tools to 524 existing health workers.
In this current phase of growth, we are scaling through large partnerships with Ministries of Health and Model Building Partners, while also leveraging the Open-Source Community Health Toolkit to spur renewed engagement with implementers and technical partners within the community health space.
We aim to support health workers serving 100 million people between 2017 and 2021.Our global team supports more than 60 partners across 23 countries, with offices in San Francisco, Nairobi, and Kathmandu.
Medic Mobile brings a wide range of experience and creative solutions to complex problems, building and delivering technology that works for people who have been marginalized.
We are searching for a Technical Support Associate to contribute to our team, mission, and impact. Position Details This is a unique opportunity to support users within the mHealth space and be involved in the growth of the Community Health Toolkit.
This role will primarily focus on providing high quality support to Medic Mobile’s end users and partners while helping improve the Community Health Toolkit through documentation and open source code contributions.
The Technical Support Associate coordinates closely with members of our software engineering team. This role will report to the Technical Support Manager.
The Technical Support Associate will be based in Dakar, Senegal. Key Responsibilities :
Work with the engineering team to contribute to Medic Mobile’s open source codebase.
Key Requirements :
Additional Skills :
To Apply : Fill in below application form to apply. Responses on the application form, resume and cover letter should be written in English.
Applications will be reviewed on a rolling basis.